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FAQ


Shipment and delivery

The shipping costs for consumers (up to 30 kg) are as following:
The postage for parcels within the Netherlands are € 6.95, € 11.00 for Belgium and € 11.00 for Germany.
The shipping costs for products that fit through the mailbox are for the Netherlands € 4.25.

 


 

The shipping costs for corporate customers (up to 30 kg) are as following:
Netherlands: € 6.95
For Belgium: € 11.00
For Germany: € 11.00

Returns and Exchanges

If a product does not meet your requirements or if you are not satisfied, please let us know. Send us a message that you are not satisfied. We take complaints very seriously.


Is the size of a product is not good? You can exchange the product. Unfortunately we can not return money for this. Please send us a message for this matter, klantenservice@puurdierenliefde.nl

Not satisfied?

Not satisfied? Please contact us for a right solutions for both parties, klantenservice@puurdierenliefde.nl

100% safe ordering

The information you provide us, will only be used on our website for correct processing of your order. We guarantee that we will not sell your data to third parties.

Privacy Policy

Puur Dierenliefde respects the privacy of the visitors of the website and takes care of it that the data wille be handeled confidential. Your personal information will only be used to handle your order properly. For other activities we will only use the information consultation with you. Puur Dierenliefde won’t sell your information to third parties and we will only provide third parties your information if it is regarding your placed order.


Puur Dierenliefde uses the collected information to give their client the following services:

  • When you place an order, we need your name, email address, delivery address and payment information to process your order and to keep you informed about the progress.
  • To make shopping at Puur Dierenliefde as pleasant as possible, we store your personal information and the details regarding your order and the use of our services. This enables us to personalize the website.
  • We use your email address to inform you about the development of the website and about special offers and promotions. If you no longer wish to be informed, you can tell us by sending us an email.
  • Information about the use of our site and the feedback we receive from our visitors helps us to further develop and improve our website.
  • Puur Dierenliefde will not sell your information.


Puur Dierenliefde won’t sell your information to third parties and we will only provide third parties your information if it is regarding your placed order. Our employees and parties that work with us respect the confidentiality of your information.


Cookies are small pieces of information that is stored by your browser on your computer. Puur Dierenliefde uses cookies to recognize you on your next visit. Cookies enable us to gather information about using our services and to improve and adapt to the needs of our visitors.


Our cookies provide information regarding personal identification. You can set your browser if you do not want to receive cookies while shopping at Puur Dierenliefde. If you have any questions about the Privacy Policy please contact us. We help you if you need information about your data or if you want to change something. In case our Privacy Policy has changed, you will find the most recent information on this page.

Wholesale

Would you like to sell the products of Puur Dierenliefde in your webshop or in your own store? That is possible!


Please contact us by email: info@puurdierenliefde.nl

Do you have a question?